Thomas Cook India Signs MoU with Ministry of Tourism to Collect Real-Time Traveller Feedback on India’s Destinations.

In September 2025, Thomas Cook (India) Limited (TCIL) signed a Memorandum of Understanding (MoU) with the Ministry of Tourism (MoT), Government of India (GoI) to collect real-time traveller feedback aimed at evaluating and improving the performance of India’s tourism destinations.

      - The MoU, valid for an initial period of three years, was signed by Ms. Seema Jain, Director, Destination Development Division (MoT), and Mr. Romil Pant, Executive Vice President & Head – Holidays (TCIL).

      - The partnership focuses on assessing tourism destinations across India based on key parameters such as cleanliness, safety, accessibility, service quality, and overall visitor satisfaction.

      - Under the agreement, Thomas Cook India will integrate a co-branded feedback mechanism—developed and standardized by the Ministry of Tourism—into its digital and physical platforms. This will allow both domestic and international travellers to share their feedback in real-time across various touchpoints during their journeys.

Main Point :-   (i) The collected feedback will be anonymized, aggregated, and shared with the Ministry of Tourism for analytical review. This data will guide the government in implementing targeted interventions for infrastructure, safety, and service quality improvement at key tourist sites across India.

      (ii) Founded in 1881, Thomas Cook (India) Limited (TCIL) is one of India’s leading omnichannel travel services providers, offering solutions in foreign exchange, leisure travel, corporate travel, visa services, and MICE (Meetings, Incentives, Conferences, and Exhibitions).

(iii) TCIL operates across 28 countries spanning 5 continents, serving as a global tourism facilitator.
About Thomas Cook Ltd.